Overview for Managing Disclosures of Self-Harm & Suicide from Vulnerable Customers

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This is essential training for financial services businesses that have a duty of care forwards customers in vulnerable circumstances. Before opening up a conversation with a vulnerable customer, we must be prepared for a response that may involve a disclosure of self-harm. Failure to address the need could have tragic implications for customers, colleagues and business reputational damage. This training has been co-produced with Mental Health UK. The subject of self-harm and suicide is introduced using definitions and helpful facts. The course goes on to explore the likelihood and impact of managing a disclosure of self-harm and takes the learner through a practical demonstration of how to use The Signpost & the BLAKE protocol to assist a customer expressing thoughts or feelings of self harm.


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