In some customer facing job roles staff are exposed to the risk of violence.
This online training is have been designed to provide staff with the fundamental knowledge needed to reduce the risk from angry or violence customers while at work.
Violence and aggression at work includes any incident in which an employee is abused, threatened, or assaulted in circumstances related to their work. This can range from physical attacks to verbal abuse, threats, harassment, bullying, and other forms of aggressive behaviour.
Understanding the various forms of workplace violence and aggression is the first step towards identifying and preventing these behaviours. Recognising the root causes, such as stress, poor working conditions, or personal issues, can also aid in developing effective prevention strategies.
