The ITSX Summit is Scotland’s only conference focussed on the future of customer experience and IT support. The Summit will consider how the service function has advanced in the age of digital transformation, omni-channel engagement, and personalisation. Examining the increasing role of automation, analytics and AI, and the rise of Chatbots and self-service systems. The programme will explore how tech leaders can maximise the business impact of their IT service function, with presentations looking at actionable ways to improve process, operations, observability, and customer experience.
