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Telecoms AI Summit

Name: Telecoms AI Summit
Start: 2027-04-06T00:00:00+01:00
End: 2027-04-07T00:00:00+01:00
Location: Riyadh

Accredited With: The CPD Group

Event Number: #600832

Event Dates: 06 Apr 2027, 00:00 → 07 Apr 2027, 00:00

Provider: #791038

Provider Name: Falcon Business Research ™

About This Event

The Telecoms AI Summit & Awards 2027 is a senior-level industry conference bringing together telecom operators, technology leaders and industry experts to explore the practical application of artificial intelligence across the telecommunications sector. The programme will address AI-driven customer experience, network intelligence and automation, generative and agentic AI, data and analytics, fraud and risk management, operational efficiency, governance and responsible AI. The event is designed for senior executives, technology and digital leaders, AI and data professionals, network and operations teams, customer experience leaders and other telecom professionals seeking practical knowledge and industry best practices.

Stages

Main Conference Stage

Main stage for keynote presentations, executive panel discussions, case studies and thought-leadership sessions

Programme

Tuesday, 06 April 2027

From Personalization to Agentic Experiences: The Next Evolution of Telecom Customer Engagement

Tolga Orhun — Head of Digital, E-Commerce & CX, Vodafone Qatar

Main Conference Stage

10:30 – 11:30 (60 min)

This session explores how artificial intelligence is transforming telecom customer engagement from traditional personalization towards intelligent, agentic experiences. It will examine how telecom operators can use AI, data and automation to create more contextual, proactive and autonomous customer interactions while considering practical implementation, customer experience and responsible adoption.

Event Location

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Event Details

Event Dates

06 Apr 2027, 00:00 → 07 Apr 2027, 00:00

Provider ID

#791038

Provider Name

Falcon Business Research ™

Accredited With

The CPD Group

Event Location

Riyadh

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