Over 70% of enterprise ERP and software implementations stall or fail post-go-live due to the Human-System Friction Gap. This is the operational divide between technical capability and day-to-day user adoption.
This publication introduces the BTI®️ 3-Tier Governance Framework, designed to align Executive Strategy, Practitioner Implementation, and Associate Operational Usage into a single operational capability model.
Topics covered include identifying behavioural friction points, bridging structural misalignments across corporate management tiers, and evaluating organisational cutover readiness using a 4-point pre-launch checklist.
