Accredited With https://thecpd.group Accreditation Number #1016434
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Welcome to the "Kano Analysis Expert - Basics to Advanced" course, a thorough and dynamic training program designed to deepen your understanding and application of the Kano Model to enhance customer satisfaction and product quality. This course is structured to provide both foundational knowledge and advanced tools, making it perfect for professionals involved in product development, quality improvement, and customer needs analysis. Throughout the course, participants will engage with the core principles of the Kano Model, learning to identify and prioritize customer needs and expectations effectively. The course begins with an introduction to the basic concepts of the Kano Model, including how to develop functional and dysfunctional questions to classify product features accurately based on customer responses. As the course progresses, you will learn to use advanced analytical tools and Microsoft Excel templates to conduct in-depth Kano Analysis, enabling efficient and precise evaluation of customer feedback. Practical exercises, video lectures, and downloadable templates are integrated to guide you through collecting customer feedback using tools like Google Forms, analyzing responses with Excel, and classifying product features into essential quality categories. You will also learn to create visual representations such as Better/Worst Plots to aid in feature prioritization and apply advanced Excel functions to streamline the analysis process. By the end of the course, you will be proficient in applying the Kano Model to real-world scenarios, enhancing product development and quality improvement projects by aligning them more closely with customer expectations.
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