CPD Clear, Compliant, and Confidential: Communication & Record Keeping in Practice

This course equips participants with the skills and knowledge to communicate effectively and record information accurately, clearly, and in line with legal and organisational requirements. Using real-world scenarios from health care and education, participants will learn how to:

Apply clear, professional, and person-centred communication techniques

Record factual, detailed, and timely information that supports safeguarding and compliance

Maintain confidentiality and meet GDPR/data protection standards

Avoid common communication and recording errors that can compromise safety and trust

By the end of the session, learners will be able to communicate with confidence, document events accurately, and uphold the highest standards of professionalism in their daily practice.

To participate in this course, learners should: Be currently working, volunteering, or training in a health care, social care, or education setting (or preparing to enter one). Have a basic understanding of safeguarding and organisational confidentiality requirements. Be familiar with the types of records used in their workplace (e.g., care notes, incident reports, education plans, digital systems)