CPD: Professional Relationships

Aim:

This course hopes to provide learners with a level of knowledge and skills that enables them to improve their professional relationships within the workplace. 

Objectives:

- Identify what customer service is. 
- Understand the importance of customer service. 
- Differentiate between good and poor customer service. 
- Understand the fundamentals of good customer service. 
- Identify skills necessary in the delivery of good customer service. 
- Identify what a professional relationship is. 
- Understand the importance of professional relationships. 
- Differentiate between effective and ineffective professional relationships. 
- Understand the fundamentals of an effective professional relationship. 
- Identify skills necessary in the formation and maintenance of a professional relationship. 
- Identify what a conflict resolution is. 
- Understand the importance of conflict resolution. 
- Differentiate between effective and ineffective methods of conflict resolution.