This course is designed for employees, supervisors, and managers who may be required to conduct or support investigative interviews in the workplace. Participants will explore the purpose of investigative interviews, how communication and behaviour influence interview outcomes, and the common challenges that can arise during the interview process.
The course covers effective communication principles, active listening, questioning techniques, managing different interviewee behaviours, and understanding how human factors and memory can affect recall.
By completing this course, learners will be able to conduct investigative interviews more confidently and professionally, gather accurate and reliable information, and support fair, structured workplace investigations. The training provides practical knowledge and tools to improve the quality of interview outcomes and support informed decision-making.
