Conflict, Decoded – An Intensive Foundational CPD Course

Conflict, Decoded is a heart-led training workshop from Irene Grindell Mediation & Training that explores why conflict happens and how we can change the way we respond to it. Built on the premise that "we can't change how we respond until we understand what is happening in our brains," it moves through five parts: why conflict happens (emotion, triggers and escalation), the models (P.I.N., Glasl's ladder, conflict styles and the Johari Window), brain and body (fight/flight/freeze/fawn and the prefrontal brake), a practical toolkit (active listening, breathing and calm responses), and growth and lasting change (mindset, emotional intelligence and habit change).

Blending short inputs, reflection and hands-on tools, it equips participants to recognise their own responses and choose calmer, more intentional ones – skills that carry into work, family and everyday relationships.