Emblem Training Solutions

This CPD course provides learners with practical asbestos awareness knowledge, focusing on health risks, legal responsibilities, and safe working practices when working in environments where asbestos-containing materials (ACMs) may be present. The course covers the history and use of asbestos, common locations of ACMs, routes of exposure, associated diseases, and the importance of asbestos surveys, registers, and reporting procedures. Learners are guided through realistic workplace scenarios designed to improve hazard recognition and decision-making. The programme reinforces that asbestos awareness training does not qualify individuals to remove or work directly with asbestos, but helps them recognise risks and follow appropriate procedures. Delivered as an engaging digital learning experience, the course includes interactive activities, knowledge checks, and a final assessment to support ongoing professional development and workplace safety awareness. There are no formal prerequisites for enrolment on this course. The programme is designed as an introductory asbestos awareness course suitable for individuals whose work activities may bring them into contact with asbestos-containing materials (ACMs), including contractors, maintenance staff, supervisors, and general workplace personnel. Learning objectives are achieved through a combination of structured digital learning content, interactive activities, realistic workplace scenarios, visual examples, and knowledge reinforcement exercises. Learners progress through the course sequentially, with gated learning interactions used throughout to ensure key sections are completed before progressing. Knowledge and understanding are assessed through multiple formative assessments embedded throughout the course, including interactive knowledge checks and scenario-based questions designed to reinforce learning and encourage practical application. A final summative assessment is completed at the end of the programme to evaluate overall learner understanding of the course content and learning objectives. As this is an asbestos awareness course only, there are no practical hands-on elements involving asbestos handling or removal. Assessment is therefore theory-based and focused on learner understanding, hazard recognition, safe behaviours, and appropriate workplace responses.

This course provides a practical introduction to handling customer complaints in the hospitality sector. Designed for front of house teams and customer-facing roles, it focuses on building confidence and consistency when responding to challenging situations. Learners are introduced to the SERVE model, a simple step-by-step approach to managing complaints calmly and professionally. Through realistic scenarios, interactive activities and reflection, the course explores how to listen effectively, show empathy, clarify issues, take appropriate action and leave a positive final impression. The course also covers responding to online reviews and the role of AI tools in supporting written responses, including best practice and key considerations. By the end of the course, learners will be able to handle complaints more confidently, improve customer experience and protect business reputation. All course content has been originally authored by the course developer, who has a professional background in hospitality and experience as a trainer and assessor within the sector. The content has also been reviewed and verified by a hospitality subject matter expert, Lisa Gillam, to ensure accuracy, relevance and alignment with current industry expectations

This interactive, self-paced eLearning course provides a practical introduction to the Building Safety Act 2022 and its implications for those involved in the design and construction of buildings. It explores the key principles of the new regulatory framework, including dutyholder roles and responsibilities, the gateway process, competence requirements, and the importance of maintaining accurate and accessible safety information (the Golden Thread). Using a scenario-based approach, the course helps learners understand how these requirements apply in real-world contexts, supporting improved awareness, accountability, and compliance. It is designed for construction professionals seeking to build confidence in navigating evolving building safety expectations. Prerequisites for Enrolment There are no formal prerequisites for enrolment on this course. It is designed as an awareness-level introduction to the Building Safety Act 2022 and is suitable for a broad range of construction and design professionals, particularly within SME environments. Learners are expected to have a basic understanding of the construction industry and general health and safety principles. No prior knowledge of the Building Safety Act is required. The course is accessible to individuals in roles such as contractors, engineers, project managers, site managers, designers, architects and health and safety professionals who are seeking to understand the implications of the Act within their work context.