ASCENT COACHING AND TRAINING LTD

The Handling Difficult Conversations Workshop is a one‑day, practice‑based behavioural training that develops confidence and capability in managing challenging workplace conversations. Delegates work in triads across four realistic scenarios, rotating through the roles of challenger, defender, and observer. Through twelve coached conversation rounds, participants apply ASCENT’s core frameworks: the Triangle of Truth™, the Assertive Escalation Ladder™, and the CALM™ Framework, to build clarity, emotional steadiness, and constructive communication habits. The workshop blends short theoretical refreshers with intensive practice, behavioural coaching, and optional scenario twists that simulate real‑world unpredictability. Participants leave with strengthened communication discipline and repeatable tools for handling difficult conversations with professionalism and confidence.

Effective Conflict Management is a practical, evidence‑based programme that equips professionals with the skills to handle disagreement with clarity, confidence, and composure. The course combines psychology, communication science, and structured behavioural tools to help learners de‑escalate tension, manage difficult conversations, and make intentional strategic choices under pressure. Participants learn to separate facts from interpretation, hold boundaries assertively, reduce emotional intensity in high‑heat moments, and deliver constructive feedback without conflict. Through scenarios, guided practice, and a four‑week application workbook, learners build habits that strengthen leadership presence, improve collaboration, and enhance workplace relationships. The course is make up of a one-day tutor-led training (online or in-class) (8-hrs) and a 1-month transformation through weekly activities in the Activity Workbook with a time commitment of another 8 hrs in total. There are no formal prerequisites for enrolling in this course. The programme is suitable for professionals at all levels who wish to improve their ability to manage conflict, communicate with clarity, and handle difficult conversations more effectively. Participants should have: A willingness to reflect on their communication habits The ability to participate in scenario‑based activities Basic workplace experience involving interpersonal communication No prior knowledge of psychology, conflict management, or leadership theory is required.

The Effective Team Leadership Course (ETLC) is designed to equip current and aspiring team leaders with the necessary tools, frameworks, and mindset to lead functional, adaptable, and resilient teams. The course emphasizes performance-driven soft skills, including delegation, communication, influence, and readiness-based leadership. The scope covers essential leadership skills for team leaders, supervisors, and operational managers across various sectors. The course explores six interlinked modules: the risks of accidental management, the distinction between assigned and earned leadership, team vs. group dynamics, team lifecycle stages, situational leadership, and effective delegation across organisational layers. Each module builds cumulative insight and is intended to form a complete framework for confident, adaptive team leadership.

Course Description: Effective Communication for Leaders Course (ECFLC) Course Length: One Day (6 Core Modules) Concise Course Summary: This is an intensive, evidence-based course that transforms communication from a 'soft skill' into a core leadership discipline. The course provides leaders with a systematic, professional toolkit to eliminate miscommunication, ensure clarity, and drive measurable action. Delegates learn to identify the root causes of communication failure (e.g., Shannon-Weaver Model, System 1 bias) and apply structured frameworks (including CPA Model, BLUF, and the Triple-A Strategy) to master active listening, concise professional writing, and impactful briefings. Outcome: Delegates leave equipped with clear, adaptable frameworks for immediate use and a structured 1-month Activity Workbook to convert these essential skills into lasting leadership habits.